Return and Refund Policy
Last updated November 20, 2023
Thank you for your purchase! We hope you are happy with your purchase.
We offer returns/refunds and exchanges within 14 days of order receipt and the customer is responsible for return shipping and processing fees. To receive a refund, returned items must be in received in their original condition. We only offer full refunds for defective or damaged items. If a product arrived damaged or flawed due to a manufacturing error, we will happily offer a refund (or free replacement including shipping) of the damaged item. Make sure to reach out to order support within 14 days of the product delivery.
Please do not send your purchase back to the manufacturer.
We don’t require returning of any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our merchant support team is happy to assist with any questions, comments, or concerns at firstname.lastname@example.org. To return or exchange an item, please contact email@example.com and we will provide return shipping instructions and conditions. Please DO NOT send your purchase back to the manufacturer.
All our orders go through a 3-step quality check before they are shipped out. After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences. If you’d like an update on your order, please contact the shipping company with your order number or use the tracking number or link.
A placed order can be canceled without any problems if the order hasn’t been sent to production yet. If the product is already in production, that means that data and money have already been transferred to the print provider. However, our support team is happy to contact the Print Provider and attempt to cancel the order (for a refund). We will do our best to prevent waste.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please submit a problem report to order support within 14 days with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number.
Please make sure your shipping address is correct when your order is placed. We do not provide a free replacement for items not delivered due to a mistake in the shipping address. Occasionally, the recipient of the order will return the item to the manufacturer. If this happens, we will verify your shipping address and reship the item, but you’ll be responsible for the fulfillment and shipping costs.
What’s your return policy?
We have a 14-day return and exchange policy, but if there’s something wrong with your order, please let the order support team know!
Do you offer refunds?
We offer returns/refunds and exchanges within 14 days of order receipt and the customer is responsible for return shipping and processing fees. To receive a refund, returned items must be in received in their original condition. If a product arrived damaged or flawed due to a manufacturing error, we will happily offer a refund (or free replacement including shipping) of the damaged item. In the case of a refund for a damaged or flawed item, our payment processor will submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
Can I exchange an item for a different size/color?
Yes! If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within 14 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one!
Contact us at email@example.com for questions related to returns and exchanges.