For brand design clients, please click the button below to open a support ticket. Describe the issue you’re experiencing in detail, including any events leading up to it. The more specific you are, the better we can assist you.
We respond to all support inquiries within 48 hours during our normal business hours (Monday-Friday, 9 AM to 5 PM). Typically, the service fee is $25. If the issue is more complex, we will provide an estimate before proceeding. Once the service is complete, we will email you at the address you provided.
FAQ’s
We accept the old-fashioned check and money order. Our invoicing is done via QuickBooks Online so you are also able to pay by credit card from your online invoice. We do not currently accept payments over the phone.
We know some excellent copywriters and can provide an estimate for your next project. We provide photography services in-house and also as a collaborative experience. Some of our partners have a different style and we can match you with the right one for your project.
Yes and yes! We work with some awesome local printers and can provide an estimate for your next project. We also provide hosting and domain services if you do not have this already. We’ve got you covered!
From our Client Portal, clients can track the project progress by viewing proofs, checking deadlines and submitting feedback, approval and revisions. The client portal simplifies project management by limiting the hassle of lengthy contracts and minimizing proofing confusion due to missed emails. Everything is at your fingertips and accessible anywhere/anytime!
YES, you get EPS (vector), jpeg, png, and a word file that works like clipart. Logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, direct mail, email marketing, mailing labels, presentation folders, and any other assets your business may require.
As a non-agency creative studio, we value your input and encourage you to bring in any samples, color combinations/swatches, and ideas that may help communicate your vision before starting to work. During the creative process, the client is asked to approve certain visual aspects before work continues. Once the project is complete, we submit a final proof for the customer’s approval before finalization and implementation whether it be print/web/video. Once a job is in production, the job cannot be canceled. At the conclusion of a design project, the client may request artwork in various formats.
